FAQ

Customer Help Center & FAQ

Welcome to Guspel

Below you will find answers to common questions about orders, payments, shipping, and customer support.

If your question is not covered below, please contact our support team at:

Email: service@guspel.com

For order-related inquiries, please include your Order ID and the email address used during checkout so we can assist you more efficiently.

Order Placement & Payment Options

Applying a Promotional Code

To apply your discount code during checkout:

Add your selected shoulder bags, totes, wallets, mini bags, card holders, and other practical,  products to your shopping cart.

Proceed to checkout and select your preferred payment method.

Mobile users: Tap "Show order summary" to display the discount code field.

Desktop users: Find the discount code section on the checkout page.

Enter your promotional code, click apply, and complete your payment.

Accepted Payment Methods

Guspel provides secure checkout options through trusted payment providers.

Available payment methods may include:

  • Visa
  • Mastercard
  • American Express
  • Discover / Diner's Club
  • PayPal
  • Apple Pay
  • Google Pay

All payments are processed through secure encrypted payment systems designed to protect your transaction information.

Shipping Rates

Our current standard shipping fee is $6.99 USD per order.

The final shipping charge will be displayed at checkout before you complete your purchase. Any applicable shipping discounts, promotional offers, or different rates shown at checkout will apply to your order.

Please review your order summary carefully before submitting payment.

Shipping & Fulfillment

Global Delivery Coverage

Yes, Guspel ships internationally.

We work with trusted logistics partners to provide reliable delivery services for customers worldwide.

Orders may be shipped from different fulfillment locations depending on product availability and destination.

Expected Delivery Timeframe

After order processing and shipment confirmation, delivery usually takes:

10–20 business days

Delivery times may vary depending on:

  • Destination country
  • Customs processing
  • Local carrier operations
  • Seasonal shipping volume

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

You can use the tracking number provided to monitor your package through available tracking services.

Delayed Tracking Updates

Tracking information may require 24–48 hours after shipment to become active.

During international transportation, temporary pauses in tracking updates may occur while packages move between different logistics facilities.

This is a normal part of the shipping process.

Split Shipments

For orders containing multiple products, items may occasionally be shipped separately to improve delivery efficiency.

Each package will have its own tracking information when available.

Order Changes & Cancellations

Updating Delivery Address or Contact Information

If you need to update your shipping details, please contact us as soon as possible:

Email: service@guspel.com

Please include:

  • Order ID
  • Purchase email address
  • Correct shipping information

We will try our best to assist if the order has not entered the fulfillment process.

Once an order has been shipped, changes may no longer be possible.

Changing Product Details

If you need to modify product details, such as quantity or product selection, please contact us immediately.

Please provide:

  • Order ID
  • Purchase email address
  • Requested changes

Requests can only be processed before fulfillment begins.

Order Cancellation Requests

Cancellation requests can only be considered before the order has been dispatched.

Once the package has entered shipping, cancellation may no longer be available.

Order Issues & After-Sales Support

Damaged Items Upon Arrival

If your order arrives damaged, please contact:

Email: service@guspel.com

Please provide:

  • Order ID
  • Description of the issue
  • Photos or videos showing the damage
  • Photo of the package shipping label

Our team will review your request and provide appropriate assistance.

Product Quality Issues

If you experience any product quality concerns, please contact us with:

  • Order ID
  • Purchase email
  • Description of the issue
  • Supporting photos or videos

We will review your case and work toward a suitable solution.

Incorrect or Missing Items

If you receive an incorrect product or missing item, please contact:

Email: service@guspel.com

Please include:

  • Order ID
  • Photos of received products
  • Details of missing or incorrect items

Our support team will assist you as soon as possible.

Communication & Account Assistance

Missing Order Confirmation Email

If you cannot find your order confirmation email:

  • Check your spam, junk, or promotional folders.
  • Confirm the email address used during checkout.
  • Contact our support team if the email is still unavailable.

Email: service@guspel.com

Pending Tracking Information

Tracking details are usually generated within 1–2 business days after order processing.

If you have not received tracking information after this period, please contact us for assistance.

Contact Information

Brand Name:
Guspel

Customer Service Email:
service@guspel.com

Customer Service Phone:
+1 2894800139

Company:
Henan Shaoyao Network Technology Co., Ltd.

Registered Address:

Room D003-5, 4th Floor, Changtong E-Commerce Industrial Park,
Qilihe South Road, Yongping Road, Zhengdong New District,
Zhengzhou, Henan Province, China

Thank you for choosing Guspel .

We are dedicated to bringing thoughtful costume, shoulder bags, totes, wallets, mini bags, card holders, and other practical to customers around the world.